Our client, a major player in the IT Industry are looking for the services of an Analyst, Infrastructure Technical Services.
They are offering a salary in the region of R18,000 per month CTC.
The successful candidate will be responsible for working as part of a close knit team, to provide a quality service to the business, liaison with business partners and vendors to resolve their IT related issues, problems and requests, provide project coordination related to the provision of Global IT services, own, and manage to completion, minor and major changes to local infrastructure and ensure all local work conforms to Enterprise standards and policies.
He/she will also be responsible for liaising with the Enterprise Remote Operations Support teams as required to manage and resolve incidents assigned to the remote team that are affecting local business operations and understand expectations that were set with business clients and recognize when issues/events may need escalation up the management chain
Skills and Experience:
Experience working with service desk or IT operations in a multinational framework
Working with vendors and hardware procurement/delivery processes
Experience supporting multiple aspects of infrastructure to include standard printing, PC, laptop and wireless devices.
Infrastructure/operations discipline (e.g., systems administration, network administration, telecommunications).
For more information please call Charlotte Molepo 011 262 4530 (Ext 4584).